hi98 Frequently Asked
Questions

Clear your browser cache and reload the page. In Chrome, go to Settings > Privacy and Security > Clear browsing data and select Cached images and files. On mobile, go to App Settings > Storage > Clear Cache. Then try switching to a stable WiFi or 4G connection — this usually fixes the problem on hi98.

You can play on any Android or iOS smartphone, tablet, or Windows / Mac computer via a browser. Android 8 and above and iOS 13 and above give the best experience using Chrome or Safari. No separate app download is needed — just open the website directly and start playing.

Yes. Open the website in Chrome, tap the menu button (⋮) at the top right, and select Add to Home screen. On iPhone, open Safari, tap the Share button, then select Add to Home Screen. After that you can launch hi98 directly from your home screen just like an app, without opening a browser each time.

If your connection drops mid-game, the result of that round is already recorded on the server, so you can check the result once you reconnect. Your account balance will also display accurately. Switching WiFi networks or restarting your phone should restore the connection — no money will be lost.

Free Spins are spins you get at no cost. When 3 or more scatter symbols or bonus triggers appear during a game, Free Spins are awarded automatically. Winnings from these spins are credited to your account, but check the bonus wagering requirement — you must meet the wagering before you can withdraw.

High Volatility games can pay out big wins but wins come less often and the gaps between them can be long. Low Volatility games pay out smaller amounts but more frequently. Experts suggest that players without a large budget are better off with Low Volatility games, as your balance lasts longer and you get more playtime.

RTP (Return to Player) is a percentage figure showing how much a game theoretically returns per 100 Ks wagered on average across all play. It cannot predict what any individual player will win in a single session — it is a theoretical statistical figure based on a very large number of rounds over time.

With a small budget, choose a Low Volatility game with a low minimum bet — your playtime will be longer and you get more entertainment for your money. You can check each game's min/max bet by tapping the 'i' or 'Paytable' button when you open the game. If you have a bigger budget and are aiming for large wins, look at High Volatility games — but be aware that losing streaks can last a while.

Most games have a Demo / Free Play Mode — you can try out game features without logging in. Winnings in Demo Mode are not real money and cannot be withdrawn. To win real cash prizes, log in and play with real money — Demo Mode is a great place to learn a game first.

Available. hi98's withdrawal service is available 24/7, so you can withdraw any time — nights and holidays included. Withdrawals via KBZPay, Wave Money, AYA Pay, and CB Pay are typically completed within 10–45 minutes — that timeframe doesn't change on holidays either.

A pending status usually means identity verification is still in progress, or the wallet needs a little processing time. If it's been over 45 minutes, contact hi98 live chat with your transaction ID to follow up — your money isn't lost, it's just still being processed.

Not possible. hi98 can only send withdrawals to a KBZPay, Wave Money, AYA Pay, or CB Pay wallet that matches the account holder's name. This is a policy in place to protect your funds — withdrawals to a third party's wallet are not permitted.

hi98's Welcome Bonus has a 20x wagering requirement — you need to wager 20 times the bonus amount before you can withdraw any winnings from it. For example — if you deposit 20,000 Ks, you receive a 40,000 Ks bonus, and you must wager 40,000 × 20 = 800,000 Ks before withdrawing. Once the wagering is complete, you can make a withdrawal.

From the time you request a withdrawal at hi98, funds will arrive in your wallet within 10–45 minutes. This applies to KBZPay, Wave Money, AYA Pay, and CB Pay. It may take a little longer during peak hours, but if it's been over 45 minutes, contact support — 24-hour Live Chat is available.

3D is a lottery-style game where a 3-digit number is drawn, ranging from 000 to 999. Players pick a 3-digit number, place their bet, and wait for the result — the outcome is determined by a Random Number Generator (RNG), so there is no method to predict the result in advance. Please keep that in mind.

Yes. 2D/3D and Shan Koe Mee can be played smoothly on Android 8 and above or iOS 13 and above using Chrome or Safari. The hi98 website is built with responsive design, so the interface displays well on smaller screens too — no app download needed.

2D is a lottery-style game where a 2-digit number is drawn, ranging from 00 to 99. Players choose a 2-digit number, place their bet, and wait for the result — the outcome is determined by RNG, so there is no way to predict the number in advance. Please keep that in mind and play for entertainment only.

Shan Koe Mee is a traditional Myanmar card game played with 3 cards, where the player whose card points total a multiple of 3 — or who has the highest points — wins. hi98 offers an online version presented in the format Myanmar players already know, and it plays well on both mobile and desktop.

hi98 accepts deposits via KBZPay, Wave Money, AYA Pay, and CB Pay — four options in total. All payment methods use Myanmar Kyat (Ks), with a minimum deposit of 20,000 Ks. There are no bank transfers involved — it's direct wallet to wallet, so it's fast and straightforward.

Log in to your hi98 account and select Deposit > Wave Money. Transfer funds to hi98's Wave Money number, then enter the transaction reference in the hi98 deposit form. Full step-by-step instructions are available on the deposit page — you'll receive deposit confirmation within 10 minutes.

When depositing with KBZPay, make sure you're sending only to hi98's KBZPay account number and double-check that it's correct. After transferring, keep a screenshot of the KBZPay receipt and enter the transaction ID in the hi98 deposit form — check the amount twice to avoid any errors. Mistakes can cause delays, so please be careful.

hi98 does not charge any deposit commission — the full amount you deposit goes into your account. If you want to check whether any transfer fee applies, that would come from the payment provider's side (KBZPay, Wave Money, AYA Pay, or CB Pay), so you can check in your wallet app beforehand.

The minimum deposit amount at hi98 is 20,000 Ks, which applies to KBZPay, Wave Money, AYA Pay, and CB Pay. The minimum withdrawal is also 20,000 Ks — any deposit or withdrawal request below this amount will not be processed.