hi98 Privacy Policy
This page clearly explains how hi98 stores, protects and uses your personal data, and the purposes for which it is used.
Policy Introduction
All users who access the hi98 platform, hold an account, or browse the website are considered to have accepted this Privacy Policy. hi98 handles the personal data of Myanmar players with full responsibility and has put appropriate technical security measures in place.
This policy explains how your data is collected, for what purposes it is processed, in which cases it may be shared with third parties, and how much control you have over how your personal data is handled. If you have questions about the policy, you can contact the hi98 support team using the contact details at the bottom of this page.
This policy applies to the hi98 website https://hi98.today and all associated digital services.
Types of Data hi98 Collects
hi98 collects only the data that is strictly necessary to provide the service. The categories are listed below.
Account Registration Data
Your name, date of birth and contact details provided when opening an account — this data is used for account creation and verification.
Financial Data
Payment records for KBZPay, Wave Money, AYA Pay, and CB Pay required for deposit/withdrawal verification — full card numbers are never stored.
Game History
Records of games played, bets placed, and results on hi98 — this data supports VIP level calculation and responsible gaming.
Device / Technical Information
IP address, browser type, device OS, and session timestamps — used for security checks and platform improvements.
Communication Records
Live Chat conversations and emails sent to [email protected] — used for resolving issues and improving service.
Cookies and Tracking Data
Session cookies and preference cookies are used to keep the site running smoothly and to remember your preferences when you return.
How We Collect Your Information
hi98 receives your information through the following methods —
- Directly from you — Data you provide when registering an account, making a deposit, or contacting our support team.
- Automatically — Data collected via cookies, server logs, and tracking technologies while you use the site.
- Payment providers — Payment confirmation data from providers such as KBZPay, Wave Money, AYA Pay, and CB Pay.
- Game technology providers — Game-related data may also be received from third-party providers who run services such as Live Casino, Slots, and Esports.
How We Use Your Information
hi98 processes your data only for these purposes —
Account management — Creating your account, verifying your identity, and keeping your hi98 login secure.
Financial processing — Verifying deposits and withdrawals, processing bonuses and cashback, and preventing fraud.
Customer support — Resolving questions, complaints, and technical issues submitted via Live Chat or email.
Platform improvement — Analyzing site usage data to improve game selection, design, and services.
Responsible gaming support — Tracking playing patterns to detect potentially risky behavior early and assist players.
Security and integrity — Protecting the platform from cyberattacks, fraud, and unauthorized access.
Promotional notifications — Notifying you about VIP upgrades, bonuses, and offers if you have agreed to receive them (you may opt out at any time).
Data Sharing Policy with Third Parties
hi98 will never sell, rent, or trade your personal information to any third party. However, limited data may be shared with the following third-party providers where necessary to deliver our services —
5.1 Payment Processors
KBZPay, Wave Money, AYA Pay, and CB Pay receive only the data needed to verify payment transactions. They operate under their own Privacy Policies, so hi98 is not responsible for how they handle that data.
5.2 Game Technology Providers
Third-party game providers may receive session IDs and game data to run gameplay and verify fairness — this data is not used for promotions or marketing.
5.3 IT Security Service Providers
Network data (IP addresses, request headers) may be read by providers handling cyberattack protection, DDoS protection, and SSL verification — this data may not be used for any purpose other than security.
5.4 Legal Obligations
If required by a valid legal proceeding, regulatory instruction, or legal duty, hi98 will comply with the legal directive without making any unlawful disclosures.
Before sharing any data with a third party, hi98 ensures a data security agreement is firmly in place.
Cookies Policy
hi98 uses cookies and similar tracking technologies (session storage, local storage) on its website for the following purposes—
6.1 Essential Cookies
These are used to maintain login sessions, continue payment flows, and provide CSRF protection. If these cookies are blocked, the website will not function normally.
6.2 Functional Cookies
These are used to remember your preferences such as language settings, display configurations, and recently played games.
6.3 Analytics Cookies
These help us understand which pages are visited and for how long, so we can improve our service — this data is anonymised and processed in aggregate form only.
You can block cookies in your browser settings — however, please note that blocking essential cookies may affect your ability to log in, play games, and carry out transactions.
Data Retention Period
hi98 may retain your data for as long as it is needed to fulfil the purpose of the service provided, or for as long as a legal obligation requires—
- Account data — It will not be deleted for a set period from the date the account is closed — this period may be extended for financial compliance purposes.
- Payment records — May be retained for up to 7 years to meet financial and legal obligations.
- Game history — May be retained for a reasonable period for VIP tier calculations and bonus verification.
- Communication records — Will be deleted once they are no longer needed after a support issue has been resolved.
- Analytics data — May be retained for an extended period in anonymised, aggregate form — this data contains no personally identifiable information.
If you decide to close your account, you can contact [email protected] — all data will be deleted except for data that must be kept to meet legal obligations.
Your Personal Data Rights
As a hi98 player, you have the following rights regarding your personal data—
Right to Access
You can request to see what data hi98 holds about you — we will respond within 30 days unless there are legal restrictions preventing disclosure.
Right to Rectification
You can request corrections to data that is inaccurate or out of date — this can be done through your account settings or via support.
Right to Erasure
You can request to stop using the service and have your data deleted — this will be carried out except for data that must be retained due to legal obligations.
Right to Restriction
You can request that processing be temporarily paused while a data inaccuracy is being investigated or an objection is being resolved.
Right to Portability
You can request that data you have provided be given to you in a readable format — please note that there may be technical limitations.
Right to Object
You can object to promotional communications or certain types of processing — this can be done through [email protected].
Please understand that while these rights are in place, legal obligations and reasonable restrictions may apply.
Data Security Measures
hi98 has put in place the following technical security measures to prevent your personal data from being lost, accessed without authorisation, or damaged—
- SSL/TLS encryption — Encrypted connections are maintained both through the website and on the server.
- Access controls — Only hi98 staff with specific responsibilities are permitted to access data — this access is reviewed regularly.
- Payment data protection — Full card numbers are not stored on hi98 servers — only the encrypted token provided by the payment provider is used.
- Regular security audits — Website security is reviewed regularly and vulnerabilities are addressed.
- Staff training — hi98 staff receive regular training on data handling policies.
While those measures are in place, no digital platform can guarantee 100% protection — in the event of a data breach, hi98 will act immediately and notify the affected players without delay.
Policy Updates
hi98 may periodically review and update this Privacy Policy in line with platform developments. When changes are made, the "Last Updated" date on this page will be revised accordingly.
For significant changes, registered players will be notified via their account email — continuing to play after the update is announced will be taken as acceptance of those changes.
If you do not agree with the changes, you may stop using the service and contact the hi98 support team to request deletion of your data.
Policy Contact
For questions about this Privacy Policy, requests to view / edit / delete data, or any objections, please contact the hi98 support team —
Live Chat — Available 24/7 in Myanmar language directly from the website
Email — [email protected]
When contacting us — please clearly state your account ID and the type of request — data-related requests will be processed after your player account has been verified.