hi98 — Choose fun and responsible
gaming
Gaming is for entertainment only and should never be seen as a way to make money. hi98 provides tools and guidance to help players stay in control.
What is Responsible Gaming?
Responsible Gaming means being able to control your own behaviour, managing your money and time in a balanced way, and accepting that losses can happen.
Playing at hi98 is for entertainment purposes only, not a commercial activity. We put players' wellbeing first and maintain a safe environment. If you feel you are losing control, we have clear pathways to get help immediately.
Gambling problems can affect anyone. Read the information on this page and apply it as needed — before issues with family relationships, financial hardship, or mental health have a chance to develop.
If you need help with a gambling problem, contact hi98 via 24/7 Live Chat or at [email protected]. We are always here to help.
Player Protection Tools
You can choose from the protection features hi98 has set up for you.
Self-Exclusion
If you want to stop playing temporarily or permanently, you can request self-exclusion. Just contact us via Live Chat or at [email protected] and we will place a temporary hold on your account.
Deposit Limit
Contact our support team to set a daily, weekly, or monthly deposit limit. This protects you from accidentally going over the amount you intended to spend.
Time-Out
If you need a short break from gaming, we offer temporary Time-Out periods of 7 days, 1 month, or 3 months. Your account will only be accessible again once the period has ended.
Access Your Gaming History
You can view your gaming history and deposit/withdrawal records to check how much time and money you have spent. If it does not match your situation, you can adjust accordingly.
24/7 Myanmar Language Support
If you feel you have a gambling problem, a Live Chat service in Burmese is available 24 hours a day. You can speak openly without any shame.
Age Verification
When opening an account at hi98, we verify that you are at least 21 years old. Anyone who does not meet this requirement is strictly prohibited from playing.
How to know if you have a gambling problem
If you find that most of the following questions apply to you, be aware that you may have a gambling problem.
- Are you gambling more to try to win back money you have lost?
- Has gambling caused arguments with your family or friends?
- Have you tried to limit your gambling time but failed?
- Have you ever borrowed money in order to gamble?
- Is gambling affecting your sleep, health, or work?
- Do you feel restless or uncomfortable when you are not gambling?
Responsible Gambling Guidelines
If you follow these guidelines, gambling will remain an entertaining pastime.
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01Set a budget in advance
Decide how much money you will spend before you play, and stop when that amount is gone. Do not spend more than you can afford to lose.
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02Set a time limit
Set a time limit in advance so you do not lose track and spend hours gambling in one sitting.
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03Avoid gambling when you are not feeling well
Gambling when you are sad, angry, or under the influence of alcohol can lead to bad outcomes.
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04Do not treat gambling as a source of income
Gambling is an entertainment activity where lucky players can win prizes. It is not a reliable source of income.
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05Take regular breaks
After 30–60 minutes of play, step away briefly and do something else.
Step-by-step guide to getting help
If you feel that gambling has become a problem, here are the ways to get support from hi98.
Live Chat
Click Live Chat on the hi98 website to discuss any gambling-related problem in Burmese, 24 hours a day.
Email us
Contact us at [email protected] with details of your problem. Our team will be happy to help.
Temporary account suspension
If you find it difficult to control your urge to play, you can temporarily close your account through support.
Changing your limits
If you want to lower your deposit limit or take a Time-Out, our support team can arrange it for you right away.
Do you want to help a family member or friend?
If you feel that someone close to you has a gambling problem, you can contact hi98 support to discuss ways to help. You can also reach out anonymously.
We value our players and their families, and we are committed to helping as much as we can.
Protection for
underage players
hi98 takes measures to prevent anyone under 21 from participating in gambling. We recommend that parents and guardians use parental control software on computers and phones to keep children from accessing this site.
Please note that you must provide accurate personal information when creating a hi98 account. Providing false information may result in your account being closed.
Sharing information about your gambling activity with your family keeps things transparent and helps prevent problems before they arise.
Ensuring fair play
hi98 works to prevent software exploits that could give any player an unfair advantage. Game results are produced by a Random Number Generator (RNG), so it is impossible for any player to predict or manipulate outcomes in advance.
Please be aware that accounts linked to collusion, match manipulation, or money laundering can be investigated and dealt with in accordance with the law.
hi98's gaming systems are protected by SSL encryption and a secure payment system, keeping players' personal information and funds safe.
Have any questions?
We are always ready to help
Whether it's a game issue or an account matter — hi98's Myanmar-language support is available 24/7.
Responsible Gaming FAQ
Answers to frequently asked questions about responsible gaming.